Useful technology

Content Management
Content Management systems create a database that can be available to all employees through computers or hand-held devices. If organized to meet the needs of your employees, information will literally be at their fingertips in seconds. One of the numerous advantages is consistent, timely, and accurate responses to customer inquiries.

Tool selection
You will want to consider what your options are for publishing your intranet or website before determining whether a content management system is appropriate for your organization.

Internal communication methods
Tools for internal communications can enhance customer service and improve project development and idea sharing. Those introduced here include:

• Instant Messaging
• Blogs
• Discussion boards
• Wikis

External communication methods
Communication technologies are becoming more familiar to the average customer. Look for ways to improve the contact and flow of information between you and your customers.